Return and refund policy
Thank you for shopping at Pearl Bates. We appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below.
Return Window
You can return your purchased items within 30 days of receiving the order.
Return Conditions
To be eligible for a return, your item must:
Be undamaged and in the same condition in which it was sent
Be in the original packaging
Please note that commissions cannot be returned.
Return Process
To initiate a return, please contact us here. We will provide you with instructions on where to send your return.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 30 days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us here
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us here.
Contact Us
If you have any questions about our return and refund policy, please contact us here. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to us.